Work Place Observation an Example by

Work Place Observation The success of any organization depends on a number of factors key of which include; how well resources are utilized communication process, diversity management as well as how well the company utilizes the resources at its disposal. Of all resources at the disposal of an organization none is as crucial as human resources. In an organization such as a restaurant, communication management is a vital area in determining organizational success. Restaurants are in the hospitality industry, which largely depends on customary relations and public relations for success. Constantly, staff in a restaurant have to effectively communicate with customers since the impressions the staff creates on the clients or patrons goes a long way in determining whether that client will become a loyal customer or leave a dissatisfied customer and therefore the organization will loose out on the opportunity to benefit from customers role in marketing the restaurants products. Need essay sample on "Work Place Observation" topic? We will write a custom essay sample specifically for you Proceed There are several types of communications which organizations such as restaurants can utilize so as to effectively ensure business success. While verbal communication skills are important, equally important is the non-verbal communication which employees in an organization use. The way employees in a restaurant speak to clients the way they listen, how they exchange, communiqus determines the satisfaction levels of customers. Communication plays a very important role in that if effectively applied it can lead to a great sense of satisfaction not only to the customers of the restaurant but also to the employees themselves. Most restaurants employ a significant number of employees to work in customer relations related positions as a result; there is a need for team spirit amongst the various employees if functional teams are to be achieved. If team spirit is lacking efficiency is greatly affected and as a result the organization ends up loosing business. For communication to be effective, it needs to be the right content, communicated through the best form of media and aimed at the right destiny. Organizational diversity within a restaurant is very important for a number of reasons for instance; restaurants unlike most other type of businesses enjoy an unlimited patronage by diverse customers. For instance if a restaurant is located in Miami in a predominately white town, such a restaurant must consider the fact that it cannot restrict visitors such as those from different cultural background and therefore the restaurant must align its internal and external processes to suit a variety of diverse cultures. One way in which an organization can ensure it is tolerant to diversity whether cultural or otherwise diversity is by recruiting employees from different cultural background this is crucial in that when customers patronize a restaurant and they notice diversity they are most likely to be impressed by the diversity in the restaurant. Dressing code and language used in a restaurant goes a long way in determining how people perceive the restaurant. Food industry is one of the most sensitive industries because it directly touches on hygiene of people. No one wants a restaurant, which is not conducive. The dressing code speaks volume about the organization it can even constitute an important component of the marketing strategy of the organization. In other words a good dressing code is more likely to market an organization as value driven while a less impactful dress is less likely to draw customers into the restaurant. The language used in a restaurant by staff should be professional and official. If it is the case of restaurant or hotel jargon then it has to be applied sensitively considering that some customers may have poorly mastery of the jargon and its overuse is likely to be counterproductive. Conflicts will always emerge whenever people work as a team in an organization. Restaurants are not an exception and restaurant managers must be well equipped with conflict resolution strategies such as; avoidance, accommodation as well as collaboration strategy. Technology is very central to performance of restaurants considering the fact that where technology is applied appropriately production increases. However, the most significant impact that technology has had on culture is the fact that it has faced out cultural methods of action replacing them with modern techniques. While for restaurants, communications is very important because it is what customers depend on to learn about the organization an investment firm is quite different in that communication is formal and it is most done during the marketing phase of the selling process. Unlike it is the case with restaurants investment firms put little emphasis on dressing code but definitely investment firms place a lot of importunate to language/jargon. Hospitals on the other hand have strict communication processes laid down on medics code of ethics. Equally important to hospitals is the dressing codes as well as jargon. Conflict management skills come in handy when resolving issues between patients and health care providers. Technology has changed the way hospitals functions and has had a positive impact on hospital culture. The communication industry is very wide but communication practices, organizational diversity, dress and language as well as technology are given prominence as they hold the key to the success of the communication firms. In conclusion, it is evident that communication, organizational diversity, dress and language, conflict management as well technology are important factors in the work place regardless of which industry an organization belongs to. REFERENCES: Agocs Carol. 1997. Institutionalized resistance to organizational change.denial, inaction and repression. Journal of business ethics VOL 16 No. 9 Bashein, Barbara J.M, Lynne Markus and Patricia Riley.1994. Business Reengineering, preconditions for BPR Success and how to prevent failure. Information systems management 11.

connection essays

connection essays In the book Fences by August Wilson the father and son relationships are not beneficial to either party. The sons in this book are treated as a responsibility towards their father. Troy Maxon, the main character, did not have a relationship with his father, which reflects on him now with his two sons. This is finally understood why Troy treats his sons only as a responsibility after reading to the middle of the play where Troy tells the story of his father. His sons both have dreams to become something that they love doing. Troy explains to them it is not possible because they are black. Troy would like for his loved ones to live practical and responsible lives. The relationship between Troy and each of his sons are both very different but also, in a way, are very similar to the relationship between him and his own father. There was no relationship between Troys father and his children. Troy observed as a young child that the only thing his father cared about was for you to learn how to walk so he could start you to working. (49) he did not care about anything else even the amount of food they received as long as he got what he wanted. Troys father only fulfilled his responsibility to take are of Troy and his siblings. The men are represented as the role models of the family. His children need to learn this at a young age by their father figure. Troy and his oldest son, Lyons, did not have a relationship for a long time because of Troys misfortune of being in prison. The only time Lyons sees his dad now is on Troy's payday to ask for money to help him make a living. Lyons dream is to become a jazz musician. He has had a hard time making a living without any promising income. He wants to do something that will make him get out of bed in the morning. Troy believes this is not possible dream because of being black and to get a job worth spending time on. Troy tells his son You living the fas...

The Amarna Letters Essay Example | Topics and Well Written Essays - 1500 words

The Amarna Letters - Essay Example The development of the website targets researchers so that they can be able to address several issues associated with the study of the archaeological documents. The evaluation of the different language use is depicted in the website through the use of the various sources to develop a comprehensive understanding of the clay tables associated with Amarna. The source offers a wide range of original documents in images form, thus vital secondary sources for research on issues associated with international relations and politics. Davies, Simon. "The Persian Gulf in the 1940s and the Question of an Anglo-American Middle East,." Journal of History, 2010: 64-88. The article by Simon Davies on the influence of the western world on the Anglo Middle East helps in understanding the Intergovernmental relationships that existed within the states, before the development of the international community policies leading to the creation of the United Nation. The Middle East and Egypt had a varied appro ach in dealing with the issues of governance, education and marriages. The marriages between states were used to create harmony while developing alliances for the sake of developing international security. Such development leads to the creation of harmony within the states thereby improving the quality of international relations. Despite the changes in leadership, several issues could be addressed between the courts of the different countries and the governments. The success of the governance can be evaluated in a sincere and illustrative approach. Davies addresses the current issues affecting international relations by comparing the current government set up to the traditional set up with kings and courts Introduction The letters of Amarna are viewed as the beginning of the international relation between countries and states. The letters addressed to several states have a different meaning and understanding because they present a challenge on the various fronts. The difficulty of u nderstanding the traditional letter is based on the understanding of the traditional practices in the society. The letters target a vast range of people and country. There are over 323 letters written on stone clay tablets1. The role of Amarna letters in the establishment of international relations is the main focus of the essay. Amarna letters illustrate the role of harmony and reduced aggression between countries in order to achieve success. The letters are written in the traditional set up that will require the understanding of the traditional roles of governments to understand Amarna approach to the situation. Cohen and Vestbrook offer insight on the nature of the relationship that existed between the Pharaohs of Egypt and the rest of the society through the use of various languages and actions2. Amarna diplomatic approach shows the role of communication and the preserving of the rights of the countries when dealing with international relations. To analyze Amarna letters, severa l challenges exist that are addressed by Cohen and Vestbrook3. These challenges include the analysis and the ability to understand the various reasons for the approach. To understand the letters perfectly, scholars have evaluated the role and effect of the letter, in the international community, both in the past and the current situation. For the

Disscusion 1 Essay Example | Topics and Well Written Essays - 500 words

Disscusion 1 - Essay Example This negativity is what leads to cohabitation effect (which is an association between cohabitation and poor marital outcome) and what discourages some people (such as the staunch Christians, the aged or those who have had previous experience) from cohabiting. Commitment theory is used to explain and make people understand how cohabitation leads to divorce or even distress. The theory is divided into two commitments: the dedication and constraint commitments. Dedication commitment explains how couples who stay together have dreams and plans about their long term future and is also characterized by putting the needs of the other partner first. In cases of cohabitation, dedication is minimal and hence partners end up leaving each other. The constraint commitment on the other hand explains how there are forces in a relationship that facilitate people leaving or having unhappy relationships including values, children’s welfare and even social pressure. Premarital and marital counseling according to Hawkins (1991) insists on ensuring strong healthy relationship that is based on a long term commitment to a partner. It is the lack of this long term commitment (brought about by cohabiting which is not a long term commitment) that leads to break up of couples relationship and an increase in divorce cases. Premarital counseling advocates for communication when couples are in a relationship. This communication leads to deeper intimacy, love, understanding and having tolerance to each other and to the relationship issues in general. People in a cohabitation type of relationship do not feel committed and hence do not bother with issues of thinking and planning about the future let alone dedicate themselves to open communication. This sets up a bad example to others cohabiting or wanting to cohabit and hence the negative attitude towards this form of relationship. The negative

Theory Term Paper Example | Topics and Well Written Essays - 1000 words

Theory - Term Paper Example In considering each claim it is important to look into what democracy actually means. This paper looks into democracy and its claims from both Marxism and Leninism perspectives. Practical use of democracy will form the centre stage in elaborating the meaning of democracy and whether it is an end in itself or a means to an end. Democracy literal meaning is People’s Rule meaning that it is the populace that should bear a nation’s sovereignty. This definition is quite the opposite of autocracy and oligarchy which connote forms of dictatorship perpetuated by one person or a number of people respectively. Therefore, democracy is a situation where people exercise political power through choosing leaders or participating in governance. The latter statement has little strength but its claim is indisputable as an inherent attribute of a democratic establishment. These definitions raise a number of arguments one being that some government systems are more democratic than others ( Lenin 177-215). An absolute democracy will therefore demand that people’s wishes are incorporated in the governance system. Wishes of the people even in the modern democratic institutions are basically achieved through elections. In this case people’s representatives are elected to various levels of government where they are expected to represent the views and wishes of their electorates. Utilitarian theorists hold the belief that democracy offers a channel for people’s will to be done. Elections in the case are an agent of people’s will since electors choose those who are closest to their ideals. Although this is not a strong justification as to the establishment of democracy, it goes further to elaborate the representation of the will of the people in governance. This utilitarian approach to democracy and general will of the people is however not accurate. It is basic fact that a society is comprised of people who hold different views on issues. Consequ ently, it is hard for all to agree on one thing especially on matters pertaining to public policy. This argument of elections as a symbol of democracy does not necessarily bear people’s will (Loo and Peter 45-80). Majoritarianism is used widely in elections debate since those who end up in government are the most popular candidates and this translates into ignorance of the minority’s interests. This loophole in democracies has been overcome by establishing systems that facilitate proportional representation although their viability has proved questionable as factions are forced to join forces to acquire considerable majority. Britain is an example where tyranny of the minority is experienced. This has been the trend after the 2nd World War where only two parties have dominated the political arena. In winning elections these parties need to work hard to woo voters who are indecisive. In so doing the parties find themselves ignoring their ideologically based supporters i n order to appeal to the few undecided ones. This scenario is clearer after looking into democracy as a means to an end. Democracy depicts a situation where people are ruling themselves meaning that a state is incapable of coercing an individual citizen (Lenin 277-313). Freedom is therefore a pillar expected to be upheld by a democratic system more than in others. The degree of equality among people also forms the

Effect of Social Media on the Umbrella Movement

Effect of Social Media on the Umbrella Movement Wong Wing Man Would the Umbrella Movement have occurred if social media platforms did not exist? Introduction In response to the NPCSC decision regarding the Chief Executive electoral reform of HKSAR on 31 August 2014, two student-led groups the Scholarism and Hong Kong Federation of Students began boycotting class and protesting outside the government headquarters in Admiralty since late September. Benny Tai announced to join the students with the Occupy Central Movement, which had been suggested since 2012. This mass civil disobedience movement was named the Umbrella movement after the use of umbrellas by protestors to defend police’s attempts of protest sites clearance using tear gas. Before the last clearance was completed by the police on 15 December, protest activities had been spread across districts to Causeway Bay and Mongkok. Its scale was claimed to be the largest ever in the history of Hong Kong. With observation of substantial use of social media platforms such as social networking sites Facebook and Twitter, Cyber-utopians believe that social media platforms, which perform functions such as text messaging, photo sharing and social networking, are revolutionary tools that give rise to the Umbrella Movement. On the other hand, cyber-realists believe that social media platforms are only tools that facilitate mobilization of protestors, while social changes entail long term social and political reforms (Morozov, 2011). This essay aims to argue from the perspective of cyber-realists that the Umbrella Movement was a result of long term effort from political leaders. Social media was only a catalyst but not a fundamental cause of the movement. The essay will justify that social media coverage was not a prerequisite for the movement by addressing the real cause of the movement, and defining the function of social media as simply a complementary but not revolutionary tool. Causality between the Umbrella Movement and social media usage Pre-existing social conditions for emergence of the Umbrella Movement The notion that democratic movements have occurred all around the globe before social media existed in the recent decade can be explained by the Modernization Theory and concept of relative deprivation. The former suggests that people would strive to overthrow and replace inadequate political institutions, while the latter explains the growth of social grievance when the gap between public expectations and actual attainment widens (Lopes, 2014). In the context of the Umbrella Movement, it is the long term demand from local communities for a genuine universal suffrage of the Chief Executive, as well as the shared grievance regarding the recent NPCSC decision on the formation of the nomination committee that triggered the occupying movements (Chan, 2014). Despite high correlation between frequency of social media usage and protest activities, Morozov (2011) believes that Arab Spring was fundamentally attributed to cyber-activism in the Middle East which had been evolving before mass demonstrations occurred in Tunisia and Egypt. He emphasizes that formation of online protest groups are not random events organized by random people. In fact, discussions on occupying central and civil disobedience movement had been continuing since 2012 among scholars and politicians led by Benny Tai. Student groups such as Scholarism were also experienced leaders which had been actively participated in demonstrations to strive against the government on issues such as civic education. Although social media played an important role in mobilizing young population to protest, the Umbrella Movement would remain leaderless without prior actions from political activists (Howard et al., 2011). Social media platforms were only tools for political leaders to organ ize protests. Politics-media-politics (PMP) principle The PMP principle suggests a three-phase process in which surge of social media usage during the Umbrella Movement was likely to be the result of increase in protest activities instead of a preceding factor (Wolfsfeld et al., 2013), while this change in media environment would eventually bring new dynamics to the political situation. Chronologically, protests in Admiralty broke out in the first phase was followed by increasing social media usage in the second phase, as the public turned to various channels for timely information at protest sites. For instance, onsite news was updated day and night on Facebook pages such as SocREC and VJMedia after police’s first tear gas shot on 28 September. Downloads of Firechat, an application that allows instant messaging without Internet, increased by 460,000 times one week after the first protest activity occurred outside the government headquarter, with fear of Internet blockade in nearby areas (Peterson, 2014). Moving towards the third phase, social media platforms gradually developed into a vital tool for disseminating information and organizing protest activities. It enhanced the scale and strengthened the impact of the Umbrella Movement. For example, 1.3 million messages posted in Twitter from 26 to 30 September made the Umbrella Movement the most heated issue among Tweets around the world (Lee, 2014), allowing protestors to bargain with the authority with support from international community. In the final stage, failure in sustaining the Umbrella Movement was fundamentally attributed to mass civil disobedience and occupying movements that provoke criticisms from the public due to long-period road blockage and incompliance with the injunction order (Chan, 2014). These follow the PMP principle that social media was neither an initiator nor terminator of the movement. In other words, the Umbrella Movement would have occurred even without social media platforms, though might be at a smaller scale with limited influence. Role of social media as a complementary tool The Mobilization Theory suggests that social media was essential for the Umbrella Movement in actualizing shared grievance into collective actions. Despite its prominent role, it is worth noting that social media was only a catalyst for the Umbrella Movement to grow and expand its influence. Without this complementary tool, the movement would still emerge with the pre-existing social conditions as described in the last section, though its scale and impact in striving for a genuine universal suffrage would be greatly reduced. 3.1 To organize fragmented forces and form coalition Social media allowed pro-protestor groups to go beyond limitations of traditional media and unite fragmented forces (Howard et al., 2011). Networking functions in social media platforms such as ‘like’ and sharing functions in Facebook and ‘hashtag’ function in Twitter or Instagram allowed people who share common goals and values to build solidarity. It was particularly important to the Umbrella Movement because targeted participants of ‘class boycott’ were the younger population who are the most frequent social media users. A larger-scale movement was thus created by involving segmented pro-protest forces to join the mass protest activities led by the two student groups. 3.2 To provide new opportunities for creating social capital Social media provided new opportunities for pro-protestor groups to mobilize citizens by creating social capital, and for commoners to produce political content as if they were social elites (Howard et al., 2011). Social media platforms such as Facebook and Twitter became important channels for citizen journalists to broadcast stories that were not covered in mainstream media, for instance, injuries at protest sites caused by tear gas or police’s violence. Violent response towards peaceful protestors generated sympathy from initially unengaged citizens (Dobson, 2001), mobilizing more angry people to go on streets and spread protest activities beyond the initial stronghold in Admiralty to new areas in Causeway Bay and Mongkok. 3.3 To arouse international awareness Social media platforms such as Twitter allowed information about the Umbrella Movement to be disseminated rapidly across border through Internet. Major newspapers around the globe reported the protests in Hong Kong, whilst student leader Joshua Wong was selected as one of the most influential teens of 2014 by a world renowned magazine TIME (Campbell, 2015). Recognition from international community empowered protestors and exerted greater pressure on the government to defer clearance plans and agree on a meeting with student leaders on 21 October. Conclusion In spite of the high correlation between frequency of social media usage and protest activities during the Umbrella Movement, one should be cautious when deriving their causal relationship. Rejecting the notion regarding social media platforms being a prerequisite for the Umbrella Movement, cyber-realists point out their reverse causality using the politics-media-politics principle. The principle emphasizes on the chronological order that it is protest activities in Admiralty that first emerged, causing increase in access to social media platforms for more timely and unreported information about the movement, and eventually creating new political dynamics with the changing media environment. Focusing on the first phase of the principle, protest activities emerged because of the pre-existing social demand for a genuine universal suffrage in local communities and common grievance regarding the NPCSC decision, as well as the prior discussion in organizing mass demonstrations and civil disobedience movements among political activists such as Scholarism and Benny Tai. Acting as a tool for mobilizing people and drawing international awareness, social media was only a catalyst to foster growth and expand influence of the movement. In other words, the Umbrella Movement would have occurred even social media platforms did not exist. (Word Count: 1470) Reference Campbell, Charlie. (2015). Hong Kong Student Leader Joshua Wong Questioned Over Pro-Democracy Protests. Retrieved from TIME website http://time.com/3671211/hong- kong-occupy-central-umbrella-revolution-joshua-wong-students-charged/ Chan, Johannes. (2014). Hong Kong’s Umbrella Movement. The Round Table: The Commonwealth Journal of International Affairs. 103:6, 571-580, DOI: 10.1080/00358533.2014.985465 Dobson, Charles. (2001). Social Movements: A Summary of What Works. The Citizens Handbook: A Guide to Building Community in Vancouver. Retrieved from http://www.vcn.bc.ca/citizens-handbook Howard, P.N., Duffy, A., Freelon, D., Hussain, M., Mari, W. Mazaid, M. (2011). Opening Closed Regimes: What Was the Role of Social Media During the Arab Spring?. Project on Information Technology Political Islam. Retrieved from http://pitpi.org/index.php/2011/09/11/opening-closed-regimes-what-was-the-role-of-social-media-during-the-arab-spring/ Lee, Danny. (2014). The role of social media in Occupy protests, on the ground and around the world. Retrieved from SCMP website http://www.scmp.com/news/hong- kong/article/1628305/role-social-media-occupy-protests-ground-and-around-world Lopes, A. R. (2014). The Impact of Social Media on Social Movements: The New Opportunity and Mobilizing Structure. Journal of Political Science Research. Creighton University. Retrieved from https://www.creighton.edu/fileadmin/user/CCAS/ departments/PoliticalScience/Journal_of_Political_Research__JPR_/2014_JSP_papers/Lopes_JPR.pdf Morozov. Evgeny. (2011). Facebook and Twitter are just places revolutionaries go. Retrieved from The Guardian website http://www.theguardian.com/commentisfree/2011 /mar/07/facebook-twitter-revolutionaries-cyber-utopians Peterson, Andrea. (2014). Protesters in Hong Kong must weigh the promise and risks of mesh networking. Retrieved from The Washington Post website http://www.washingtonpost.com/blogs/the-switch/wp/2014/10/06/protesters-in-hong-kong-must-weigh-the-promise-and-risks-of-mesh-networking/ Wolfsfeld, G., Segev, E. Sheafer, T. (2013). Social Media and the Arab Spring: Politics Comes First. The International Journal of Press/Politics. 18(2) 115–137. Doi: 10.1177/1940161212471716

Online Banking Essay example -- essays research papers

Online Banking: How Technology has Affected the Bank Industry Aluscine Kabia Diana Mickle Jennifer Ross Betty Tekeste University of Phoenix COM525: Managerial Communication and Ethics Edward L. Dempsey March 14, 2005 Modern technology has set the stage for today’s industries to adopt faster, more effective and efficient tools to improve their business and productivity. A vast majority of organizations within various industries are using new technology to introduce changes to their business operations. Simply stated, these changes are manifested in what they do, with whom they do it, how they do it, and the tools they use to get it done. However, it is worthwhile to note that, while technology can offer beneficial changes to organizations, change usually comes with both positive and negative consequences. In any business, if technology serves as a catalyst for improvement without significant drawbacks, adopting the changes that it brings will be more beneficial than harmful. Online banking is a technological advancement that has brought about such a change. The banking industry has adopted virtual banking to improve business process, infrastructure, and customer relationships. These changes have had a major impact on the banking business, but more transparently on the customers of online banking. The matrix measures for the improvements added by online banking can be evaluated on comparable levels of service, efficiency and cost satisfaction, for both the provider and consumer of this technology. Throughout this document, we will discuss the advantages and disadvantages of online banking in hopes of formulating a better understanding of why banks of today are moving towards online business. While virtual banking has considerable concerns, the advantages it generates, far outweighs the disadvantages because the value added through this technology benefits both the banks, and the customers. E-banking has had a considerable impact on today’s banking business, affecting both customers and banks in multiple ways. Banking activities such as; account inquiries, depositing or transferring funds and ordering checks, can now be done remotely, 24 hours a day and seven days a week. From a business organizational point of view, this technology is changing the employee structure of the average bank. The U.S Department of labor noted in 20... ...vestorguide.com/igubankonline.html Online Banking Pages. (2005). Retrieved March 7, 2005 from the World Wide Web:   Ã‚  Ã‚  Ã‚  Ã‚  http://edt.uow.edu/au/elec195/group-projects-2k/group1/Limits.html Raghunathan, A. (2003). Security worries keep many from banking online. Retrieved   Ã‚  Ã‚  Ã‚  Ã‚  March 7, 2005 from the World Wide Web:   Ã‚  Ã‚  Ã‚  Ã‚  http://www.siliconvalley.com/mld/siliconvalley/7388475.htm The virtual threat. (2000, May 18). The Economist. Retrieved February 11, 2005 from the   Ã‚  Ã‚  Ã‚  Ã‚  World Wide Web: http://80-www.economist.com.ezproxy.appollolibrary.com What is online banking? (2003, March 28). BankRate. Retrieved March 8, 2005 from the   Ã‚  Ã‚  Ã‚  Ã‚  World Wide Web: http:// http://www.bankrate.com Wolfe, D. (2004, October 13). Why some are placing bets on in-branch online banking. American Banker. Retrieved March 9, 2005 from the World Wide Web: http://www.apollolibrary.com Yip, P. (2000, October 9). Net banking not for all lifestyles, comfort levels key to online accounts. Sun Sentinel. Retrieved March 9, 2005 from the World Wide Web: http://proquest.umi.com